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Research Commentary: Workflow Management Issues in e-Business

Cox School of Business, Southern Methodist University, Dallas, Texas 75275
Bell Laboratories, 600 Mountain Avenue, 2A-406, Murray Hill, New Jersey 07974
abasu{at}mail.cox.smu.edu
akhil{at}acm.org

Trends towards increased business process automation, e-commerce, and e-business have led to increasing interest in the field of workflow management. In this paper, we provide a perspective on the state of research in workflow management systems, and discuss possible future research directions in this area, with a particular emphasis on workflow systems in integrating interorganizational processes and enabling e-commerce solutions.

Key Words: Workflow Systems; e-Business; Workflow Specification; Workflow Modeling; B-to-B Exchange; e-Hubs; e-Services; Composition
History: This paper was received on November 12, 2000.

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