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Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis

Electronic Commerce Institute, Robinson College of Business, Georgia State University, Atlanta, Georgia 30303
McKendree College, Division of Business, Lebanon, Illinois 62254
School of Accountancy, Southern Illinois University at Carbondale, Carbondale, Illinois 62901
arunrai{at}gsu.edu
sslang{at}mckendree.edu
welker{at}cba.siu.edu

The purpose of the present study is to empirically and theoretically assess DeLone and McLean's (1992) and Seddon's (1997) models of information systems (IS) success in a quasi-voluntary IS use context. Structural modeling techniques were applied to data collected by questionnaire from 274 system users of an integrated student information system at a midwestern university. The Seddon structural model and the DeLone and McLean structural model each contained five variables (system quality, information quality, perceived usefulness, user satisfaction, and IS use). Both models exhibit reasonable fit with the collected data. The empirical findings are assessed in the broader theoretical context of the IS success literature, including the Technology Acceptance Model and the Theory of Planned Behavior. Our results support DeLone and McLean's focus on integrated IS success models and their observation that IS success models need to be carefully specified in a given context. The Seddon model conceptually elaborates and clarifies aspects of the DeLone and McLean model, thereby effectively integrating core theoretical relationships espoused in the IS success literature. Our study also supports Seddon's three construct categories (system and information quality, general perceptual measures aboutnetbene fts about IS use, and IS behavior), as defining IS success and its impact on nature of IS use.

Key Words: Information Systems Success; Information Systems Usefulness; Information Systems Use; User Satisfaction; system Quality; Information Quality
History: This paper was received on January 4, 2000.

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