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INFORMATION SYSTEMS RESEARCH
Vol. 13, No. 3, September 2002, pp. 227-238
DOI: 10.1287/isre.13.3.227.80
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Toward New Metrics for Net-Enhanced Organizations

Detmar W. Straub, Donna L. Hoffman, Bruce W. Weber, Charles Steinfield

Georgia State University, Robinson College of Business, Computer Information Systems Department and Electronic Commerce Institute, Atlanta, Georgia 30302-4015
Vanderbilt University, 2201 West End Avenue, Nashville, Tennessee 37235
Baruch College, City University of New York, Computer Information Systems Department, Box E-0435, Room 11-244, 55 LEX Building, 1 Bernard Baruch Way, New York, New York 10010
Michigan State University, Department of Telecommunication, Room 436, Communication Arts Building, East Lansing, Michigan 48824-1212
dstraub{at}gsu.edu
hoffman{at}ecommerce.vanderbilt.edu
bruce_weber{at}baruch.cuny.edu
steinfie{at}msu.edu

Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.

Key Words: Metrics; Measurement; Research constructs; E-commerce; Net-enablement; Net-enhancement; Frameworks



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