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Impact of Environmental Uncertainty and Task Characteristics on User Satisfaction with Data

School of Business, University of Colorado at Denver, Campus Box 165, P.O. Box 173364, Denver, Colorado 80217-3364
School of Business Administration, Wayne State University, 5201 Cass Avenue, Detroit, Michigan 48202
Marshall School of Business, University of Southern California, 701 Exposition Boulevard, Suite 800, Los Angeles, California 90089
jkarimi{at}carbon.cudenver.edu
toni_somers{at}wayne.edu
dean{at}marshall.usc.edu

Today, more than ever before, organizations are faced with the task of processing volumes of information under more uncertain and more competitive environments. This study investigates the impact of environmental uncertainty and task characteristics on user satisfaction with data by using IS and organizational theories. Responses were matched from 77 CEOs and 166 senior managers, who were end users of IS. The partial least squares technique indicated that environmental uncertainty has a positive impact on task characteristics. Task characteristics have a direct and mediating impact on user satisfaction with data. Our findings also demonstrated that user satisfaction with data could be better understood by overlapping IS and organizational theories, rather than by treating the subject matter in disjoint fields. The paper concludes with discussions and implications for researchers and practitioners.

Key Words: environmental uncertainty; task characteristics; task technology fit; user satisfaction
History: This paper was received on June 26, 2002.