Detmar W. Straub, Donna L. Hoffman, Bruce W. Weber, and Charles Steinfield

Toward New Metrics for Net-Enhanced Organizations
INFORMATION SYSTEMS RESEARCH 2002 13: 227-238. [Abstract] [PDF] [References]  

Jinwoo Kim, Jungwon Lee, Kwanghee Han, and Moonkyu Lee

Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
INFORMATION SYSTEMS RESEARCH 2002 13: 239-254. [Abstract] [PDF] [References]  

Pei-Yu (Sharon) Chen and Lorin M. Hitt

Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry
INFORMATION SYSTEMS RESEARCH 2002 13: 255-274. [Abstract] [PDF] [References]  

Vicki McKinney, Kanghyun Yoon, and Fatemeh "Mariam"Zahedi

The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
INFORMATION SYSTEMS RESEARCH 2002 13: 296-315. [Abstract] [PDF] [References]  

Sarv Devaraj, Ming Fan, and Rajiv Kohli

Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
INFORMATION SYSTEMS RESEARCH 2002 13: 316-333. [Abstract] [PDF] [References]  

Special Issue on Measuring e-Commerce in Net-Enabled Organizations, Part 2 of 2:

Kevin Zhu and Kenneth L. Kraemer

e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector
INFORMATION SYSTEMS RESEARCH 2002 13: 275-295. [Abstract] [PDF] [References]  

D. Harrison McKnight, Vivek Choudhury, and Charles Kacmar

Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
INFORMATION SYSTEMS RESEARCH 2002 13: 334-359. [Abstract] [PDF] [References]  

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